Frequently Asked Questions

Some are and some are not. If the product is not gutted, a label will show  NOT GUTTED on the product picture. It will also say it in the product specifications.
Some products are fresh, some are frozen, some are still alive and some are defrosted. You will see a label on the product picture with FRESH or a three-star icon Fresh icon  if the product is fresh; a snowflake icon Frozen product if the product is frozen; a heart icon Alive product if the product is alive; and a two-drops icon Frozen product if the product is defrosted. It will also say whether it is fresh, frozen, alive or defrosted in the product description and specification.

No, we do not accept returns and all sales are final. We hope you can understand that we cannot accept the return of temperature-sensitive food. If something specific was bad or if the product was spoiled, we would like to offer our most sincere apologies and ask if you would kindly fill in our complaints form here: LINK

Our company is based in the UK, at: Office 49, Billingsgate Fishmarket, Trafalgar Way, E14 5ST, London.
Yes, we deliver in all of mainland UK except for some areas in Argyll and in the Northern Highlands. See for more information.

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