Frequently Asked Questions
No, we do not accept returns and all sales are final. We hope you can understand that we cannot accept the return of temperature-sensitive food. If something specific was bad or if the product was spoiled, we would like to offer our most sincere apologies and ask if you would kindly fill in our complaints form here: LINK
We have spent the last 5 years building processes for handling frozen seafood from farm to wholesalers and retailers. We have created 2 brands of Ecuadorian King Prawns and distributed them to the UK, China and Spain. We consider that Food Safety and quality processes are what has made our Yummi Happy Prawns so successful in the UK market.
We ship out all of our orders with DPD, which is one of the largest logistics companies in the UK. They will deliver you a temperature controlled box, which contains frozen gel packs and thermal insulation.
From all over the world. We represent traders from Billingsgate Market. These traders work with fisheries and processing plants from across all continents. Billingsgate is the largest fish market in the UK, and one of the largest in the world. Most of the fishmongers in the London area sources their products from Billingsgate. All of our products have product descriptions specifying the country of origin.