Frequently Asked Questions

Some are and some are not. If the product is not gutted, a label will show  NOT GUTTED on the product picture. It will also say it in the product specifications.
Some products are fresh, some are frozen, some are still alive. You will see a label on the product picture with FRESH or a three stars icon Fresh icon (top right hand side) if the product is fresh; a heart icon Alive product if the product is alive; and a snowflake icon Frozen product if the product is frozen. It will also say whether it is fresh or frozen in the product description and specification.

No, we do not accept returns and all sales are final. We hope you can understand that we cannot accept the return of temperature-sensitive food. If something specific was bad or if the product was spoiled, we would like to offer our most sincere apologies and ask if you would kindly fill in our complaints form here: LINK

Our company is based in the UK, at: Office 49, Billingsgate Fishmarket, Trafalgar Way, E14 5ST, London.
Yes, we deliver in all of mainland UK except for some areas in Argyll and in the Northern Highlands. See for more information.

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